Had enough yet?
When the fast food burger restaurant got his order wrong for the third time in four visits, Robinson had enough.
He grabbed a manager-looking employee in the lobby and said, “I can’t believe how incompetent you people are. Three times. Three blasted times you’ve gotten simple orders wrong. Who do you have in the back filling orders? Do you know what the words quality control means? Are they complete imbeciles back there? You guys should be ashamed of yourselves.”
The blood was running to his head and his neck veins popped out as the employee nodded at Robinson’s words, his face stoic.
“And another thing, you really should get someone to clean up the lobby and dining room area. It’s filthy, disgusting even. I’m surprised the Board of Health hasn’t shut you down yet.”
By this time, three customers had their camera phones out and aimed at the interaction.
Robinson continued, “I’m calling your Corporate office as soon as I get in my car and giving you guys the worst possible reviews online. I don’t think I’ve ever coming back here again.”
The man stared straight at Robinson, nodded once and smiled. Then he said, “No comprende.”